Privacy Policy

Effective Date: December 1, 2025

This Privacy Policy outlines how Epic Creations collects, uses, and protects your personal information when you use our website and/or other social media, and engage with our services.

We are committed to protecting the privacy and confidentiality of your personal information in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with our practices, please do not use the Services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with legal requirements. We will post the revised policy on our Site and update the “Effective Date” at the top. We encourage you to review this policy periodically.

The Personal Information We Collect

We collect personal information that you provide to us directly and information that we collect automatically through your use of the Services.

Information You Provide to Us

When you interact with our Services, you may provide us with the following types of personal information:

• Contact & Account Information: This includes your name, email address, phone number, and physical address.
• Transaction Information: Details about your purchases, including billing and shipping addresses, payment confirmation, and other order-related data like images or photos for our services.
• User-Generated Content: Information you choose to provide in product reviews, customer support inquiries, or other communications.

Information We Collect Automatically

When you visit our Site, we automatically collect certain data about your device and how you use the Services. This Usage Data may include your IP address, browser type, operating system, and a record of the web pages you visit. We use technologies like cookies, web beacons, and similar tools to collect this information, which helps us to understand user behavior and improve our Site.

How We Use Your Personal Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: We use your personal information to process payments, ship your products, and manage any returns or exchanges.
• To Improve Our Services: We analyze Usage Data to understand how our Site is being used so we can enhance its functionality, design, and user experience.
• For Marketing and Communication: We may use your contact information to send you marketing communications and promotional offers that we believe may be of interest to you. You can opt out of these communications at any time.
• To Ensure Security: We use your information to detect and prevent fraudulent or malicious activity and to protect the security of our Services and our customers.

When We Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, and data analysis. These parties have access to your personal information only as needed to perform their services.
• Business Partners: We may share information with business and marketing partners to offer relevant services or advertisements, e.g. website hosting.
• Legal Compliance: We may disclose your information if required by law, such as to respond to a subpoena, court order, or a valid request from law enforcement or a government body.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new business entity.
• With Your Consent: We may share your information with other parties when you have given us your explicit consent to do so.

Your Rights and Choices

In accordance with Canadian privacy laws, you have the right to:

• Access your personal information that we hold.
• Request correction of any inaccuracies in your personal information.
• Withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal and contractual restrictions.

You can exercise these rights by contacting us using the information below. We will respond to your request within the time frames required by law and may need to verify your identity before processing your request.

Security

We employ reasonable security safeguards to protect your personal information against loss, unauthorized access, or misuse. However, please understand that no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

International Data Transfers

Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States, where our service providers may operate. When we transfer your information outside of Canada, we take steps to ensure it is protected with appropriate safeguards in compliance with Canadian privacy laws.

Children’s Privacy

Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request its deletion.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Epic Creations

Email: creatives@epicreationstudio.net

Contact number: +1 (780) 905 0410 or +1 (780) 818 0324

 

Order Processing and Shipping Information

Order Processing Times

Orders will typically take 1-2 business days to process.

During peak holiday seasons, processing times may be longer, up to 2-5 business days, so please plan accordingly.

Please contact us as soon as possible if you need a rush order or need to make changes to your order, and we will do our best to accommodate your request.

 

Shipping Rates and Timelines

Canada

• Standard Shipping (3-9 business days): Flat rate of $16.99 CAD
• Express Shipping (1-2 business days): Flat rate of $19.99 CAD

 

Returns, Refunds, and Exchanges

At Epic Creations, we strive to ensure you’re delighted with your purchase.

If something isn’t quite right, we’re here to help.

Please review our policy for returns, refunds, and exchanges.

 

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and include all original packaging.

To initiate a return, contact us at creatives@epicreationstudio.net.

Please include your order number and details about the issue or reason for return.

Once approved, we will send you a return shipping label.

Anything shipped to us without prior approval will not be refunded.

 

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.

Refunds may take 5–10 business days to appear, depending on your financial institution.

 

Damaged or Defective Items

Please inspect your items upon arrival.

If your item arrives damaged or defective, contact us within 7 days of delivery.

Please provide your order number and photos of the issue.

We’ll promptly arrange a replacement or a full refund.

 

Exchanges

If you’d like to exchange an item, please follow the return process and place a new order for the replacement item.

 

Your satisfaction is of utmost importance to us.

If you have any questions or need further assistance, please don’t hesitate to reach out.